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Frequently Asked Questions (FAQs)

We know you have a ton of things to do to plan your perfect wedding, and we want to help! Periodically, we'll be updating this section as new questions arise.

Product Questions

Engraving Questions: Please write everything into the one textbox. When engraved, text will be separated into the appropriate lines. The "&" symbol will be substituted for the word "and."

Flutes: Flutes come in sets of two. For example, if you order one flute item you will receive two glasses.

Product Availability: If the color of the product you are interested in is no longer listed that means, unfortunately,we no longer carry it.

Guest Platters: After baking they can be used as a serving dish.

Custom Necklaces and jewelry: Unfortunately, at this time, we cannot do custom necklaces or jewelry.


Delivery Time?

We work extremely hard to get your order processed within 2-3 business days. Your order will ship accordingly thereafter and most orders will arrive to you within 7-10 business days. If any of the wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts you have ordered are on a back order status, we will notify you by telephone or e-mail. If we are unsuccessful reaching you by phone or e-mail, notification will be sent to you via Post Card to the bill to address.

Rush Deliveries?

You may upgrade your shipping for a minimal fee in addition to regular shipping & handling charges. We offer Second Day Air at $15.00 (will arrive to you within 4 business days). Our processing time has been included in the estimated time of arrival. Orders placed on Friday will ship within two business days. Please note that business days do not include Saturday or Sunday.


Shipping Options?

Shipping charges are calculated based on the total weight, service type and the destination zip code.
Delivery Services Available:
Economy *Arrives 5-12 business days from ship date
(Only available for orders under 1 pound)
UPS Ground *Arrives 1-5 business days from ship date
UPS Second Day *Arrives 2 business days from ship date
UPS Overnight *Arrives 1 business day from ship date

Standard orders take 2 business days to process.
For Rush Orders, we can process next business day for a $25.00 Fee.

All international shipments are required to ship via UPS.

Will My Credit Card & Personal Information Be Safe?

Our Secure Sockets Layer (SSL) security software is the industry standard and among the best available today for securing online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address so that it cannot be read as the information travels over the Internet.

You will not receive e-mail from us (other than customer service e-mail related to a particular order or request of yours) unless you specifically subscribe to our newsletter. If you do subscribe, and later change your mind, you will always be able to choose not to receive e-mail updates from us. We are not in the business of selling customer information to others. To that end, we will not make your name, e-mail address, home address, or any other personal information available to other companies or individuals, unless that company or individual is affiliated with us or acting as an agent to perform functions on our behalf. Examples may include delivering packages, fulfilling orders, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments. and providing customer service. These agents may have access to personal information needed to perform their functions, but may not use it for other purposes.


How Do I Order Online?

Simply click the "Add to Cart" button located next to the product of choice. It will be added to your order and shown inside of your shopping basket. If an item such as wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts is available with personalization the screen will prompt you to include your special instructions just after the "Add to Cart" button has been clicked. If you want more that one item, just change the quantity field from zero (0) to your desired number. Personalized and engraved wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts must be entered individually, your screen will automatically itemize the quantity and the engraving can be entered on individual lines (i.e., 1 mug with initials "ABC" then another with initials "DEF"). If you would like to continue to browse our boutique after adding a given item to your shopping cart, simply click "Continue Shopping" or click your back button. If you have changed a quantity, specified engraving, or a size/style, click "Refresh Cart". If you wish to remove an item from your cart, change the quantity field to zero (0) and click "Refresh Cart". When you are ready to purchase proceed to "Check Out" by clicking on the "Check Out" button below your items displayed.


Returns, Exchanges, Cancellations, or Modifications?

Wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts that have been personalized with engraving and/or embroidery are nonrefundable. For all other wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts, a refund will be given for the unwanted portion of your order (except for rush fees and shipping & handling). After processing your return, you will receive a receipt of credit or a refund check within 7-10 business days (form of credit is dependant upon your initial type of payment). If you wish to make an exchange, we will issue the requested changes to your order and process it upon receipt of the returned portion of the order. We charge shipping & handling for exchanged orders being reshipped.

Once an order has reached our distribution center an order cannot be cancelled or modified. If the order is unwanted you will need to ship the order back to us as a return or exchange.

All items must be returned within 30 days of receipt.

Send to
c/o Cathy's Concepts
6900 E. 30th Street
Indianapolis, IN 46219

Copy of packing slip must be enclosed to ensure proper credit.

For additional information, please send an email to


Damaged Items?

Our staff works hard to ensure that you receive your wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts safely. If any of your wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts have been damaged during shipping. We will replace any item damaged in shipping.


Product Availability/Backorders?

Most of our wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts is in stock at all times, unless otherwise noted to be a special order item, though there are some occasions where wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts may be backordered. If something you have ordered is out of stock one of our operators will call or e-mail you. If you are unable to be reached via phone or e-mail, a post card will be sent to your bill to address. Upon contact from our customer service representative you will have the choice to hold your entire order until the backordered merchandise has arrived, or to ship the items separately. If we are unable to reach you and you have not attempted to contact us with instruction, your entire order will be held and will ship complete upon arrival of the backordered merchandise.


Can I Personalize Items?

Most of our wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts are engraved for you at no charge. Items may also be purchased without engraving. Please order your engraving carefully. Engraved items cannot be returned! Check the items description for the style of engraving offered. Click on the arrow to the right of style to select your engraving format. The options provided are the only formats available for that item. Your engraving instructions are taken directly from your online order form. We do not modify your engraving request in any way. Please be careful when entering your engraving instructions on your order form. Remember, personalized wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts cannot be returned or exchanged.

Initials: CAL

(Initials are featured in the order of your FIRST, MIDDLE, LAST initials) (i.e., Cathy Ann LaValley would be engraved as CAL)

Single Initial: C

(A single initial is one initial, usually taken from the FIRST name) (i.e., Cathy would be engraved as C)

Name: Catherine

(A name can be any name you wish up to 9 characters)




Copyright© 2010 Cathy's Express. All rights reserved.
Phone: (800) 923-6273 | E-mail:
Customer Service Hours: 7:00 a.m. - 7:00 p.m.